Frequently Asked Questions

This Agreement was last modified on 18th february 2016

How do I pay for my purchases?

We want to give consumers the peace of mind to pay with confidence, and our goal is to build a platform beyond cash where every person, every payment and every device can shop securely. We accept major payment options like Visa, MasterCard, Paypal and Mobile money payments like M-Pesa and Eazzy Pay.

To Pay via Lipa na MPESA:

Go to the MPESA menu on your phone)

  • Enter the TILL No. 317515*
  • Enter amount to pay,
  • Enter your MPESA PIN number.

*The merchant paid will show as CLEONALE TRADERS,


We also accept cash on delivery payments.

How Long Will it Take To Get My Package?

Delivery times will vary depending on your Location.

We offer same-day delivery for orders made before 4pm (GMT+3) around Nairobi CBD.

Shipping outside Nairobi takes 24 hrs.

We deliver all over Kenya and outside Kenya.

When on the checkout page, please make sure you enter your Billing information correctly to make sure you receive your products on time.

How Should I to Contact if I Have Any Queries?

Customer Service Line: +254 710 178 868, +254 716 675 267, 00254 721362425

Email Address:

Or Leave us a message below

    Do I Need an Account to Place an Order?

    No. You can order as a guest too. We do offer special deals and discounts to customers who sign in.