Privacy Policy

Effective Date: 9th March 2026
Last Updated: 9th March 2026

At Cleonale Traders, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Phone number
Email address
Delivery address
Billing address
Payment details, where applicable
Any information you provide when contacting us

Order Information

Products purchased
Order history
Transaction details
Delivery preferences

Technical Information

IP address
Browser type
Device information
Pages visited on our website
Time spent on our website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products to your location
Communicate with you about your order
Respond to your questions, requests, or complaints
Improve our website, products, and customer experience
Process payments securely
Send updates, offers, or promotional messages where permitted
Detect, prevent, and address fraud or misuse of our website
Comply with legal and regulatory obligations

3. Payment Information

We take payment security seriously. Payments made through our website are processed through secure third-party payment providers. We do not store your full card or mobile payment details unless expressly stated and required for transaction processing.

4. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

Payment service providers
Delivery and logistics partners
Technology and website service providers
Customer support tools
Legal, regulatory, or law enforcement authorities where required by Kenyan law

These third parties are only allowed to use your information as necessary to provide services on our behalf or to comply with legal obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember your preferences, and support marketing activities.

You can choose to disable cookies through your browser settings, but some parts of the website may not function properly.

6. Data Retention

We keep your information only for as long as necessary to:

Provide our services
Complete transactions
Maintain business records
Resolve disputes
Comply with legal, tax, and regulatory requirements

When your information is no longer needed, we will securely delete or anonymize it where appropriate.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, no online platform or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable Kenyan law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to certain processing of your information
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the contact details below.

9. Marketing Communications

Where allowed by law, we may send you promotional messages about our products, offers, and services. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party platforms. We encourage you to review their privacy policies before sharing your information.

11. Children’s Privacy

Our website is not intended for children without parental or guardian involvement. We do not knowingly collect personal information from children except where permitted by law and necessary for service delivery.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Contact us:
Cleonale Traders
info@cleonaletraders.com
(254) 710 178 868
1st Floor, Imenti House